Unfortunate Start

i just had the worse day i think. woke up with a headache cause i really need to run on something with the appointment scheduled for 3. i thought i was late so i was thinking of the best excuse. on my way, i saw a girl got bumped or hit by a motorbike. i saw her shake like she was possessed by a demonic spirit and drool saliva in her mouth which had shake me up. it was an awful site and i really wanted to help or do something to help her out. but I'm not ready for those situations so i just prayed for her, for whatever will happen to her. upon arriving to the said venue of the said meeting place, i was present, my teams were not. cool isn't it? and the best thing, i canceled my whole team cause i know for the fact that there's no future on pursuing it. went on with my shift, it was almost as good, but turned out that i had a cold war with someone inside our team. I'm used to it, but the thing is that it made my day worse. Err, this is not a good start for the week for me.

Legally Blondes

i just bumped in to an unexpected movies never thought i would finish to watch. same old days when you get bored and had roamed around different websites in the attempt to takeout the boredom. Legally Blondes is a classical social type move, especially for those peoples who acts stupid with Gucci and Pinks, some super high class people and talks with DUHs. The movie was light, who's stars have a family trace of Elle Woods (star of Legally Blond). Annize and Izzy, who starred this movie both blonde and look almost twins. And movie has a plot of same old high school life having someone mocking you at the back. Some movies to watch make you laugh even if they're not meant to. Lol. You can try to check on that and get a DVD copy of it.

Heroes Season 3, Volume Four

i was cryptically obsessed with the TV series show "Heroes". Exaggerated as it may sound but cant deny the fact that it is absolutely real. I was going with days and days knowing that the new season is out and had been dying to have one of their DVD rips copy so i can lavish myself with that TV shows but never had any luck . Until with point of desperation, this came this website which i can watch the whole season with no problem. I had actually went on to different websites and browsed some video streaming sites as well but had no luck, until finally i was able to have it. Well, not to selfish, (though it may sound unfair cause i did all the hard work), I'm gonna post the websites that i have been link to with the new season of Heroes. And just a heads up, the season 4 is actually mixed up with Season 3. But if your gonna check some web list of their episodes, you'll know where to start. Probably they did these to prevent infringement or some act that other people you know would overly react. Anyways, enjoy.

Cucirca
- this website has all the list of the shows and works on two different browsers, so either you use Firefox or IE, it'll work.

you can also check, Videostic, Fancast or Hulu

The Death of MJ

Michael Jackson, one of the most controversial and known music celebrity artist not just in the United States , but all over the world has just died. According to reports, he died with cardiac arrest and was found dead in his home on the day. At the age of 42, he had been succesful in his music career being one of the member of the Jacksons and later become a solo artist. His death brought a tragic end. His controversies, which ruined everything he had was a nightmare for him and his struggle to it was a dramatic approach for everyone who's trying to stand up again. Anyone, everything he had will be remembered and will always will.

BLOOPERS 2

i compiled some of the funny call center bloopers i had read in different websites...


========================================


CS: I w! as hoping you can take this survey with me... Would you have the time to do that, sir?
Contact: How long is this gonna to take?
CS: Mmm.. MGA three minutes....(ay shyet!!!)

----------------------------------

CS: ...That's E as in I-KOW... (echo)(oki lang yan, Dong...)

----------------------------------

ethernet cord connected???...
Cust: Tha Hwhut??? (with alabama accent)
TS: Yung yellow cord, mheem...
(oh-oow ngee nehmeeennn..)

----------------------------------

local client kaya mostly pinoy and callers, usually from visayas...
Cust: hiillo! wala kasi yung bell ng pon namin???...
CS: Hindi naman po ba nabagsak yung phone?
Cust: Hende naman...
CS: Kailan pa po ito nagsimula?
Cust: Ang alen?
CS: .Na hindi po nagri-ring yung phone?
Cust: Nagre-reng naman ah?!
CS: Di ba wala pong ring?
Cust: Hende! yong BELL!.. yong lestahan nong babayaran namin!!!...
CS: aahhh... yung BILL?!!!(hende kase nagve-verefie mabote... tsk, tsk, tsk...)

----------------------------------

CS: It’s Very easy to install. Its like eating french fries as easy as one , two, three.

----------------------------------

CS: THank you for having business with us. Have a nice Life!

----------------------------------

CSA: Thats N for nancy, the number zero, then V for Victor and then L ( Napaisip ata kasi new hire palang) ahhh, uhmm, L as in LIEMPO!
CX: whats liempoh?

----------------------------------

TS: okay.. do we have the black screen up now? (referring to the command prompt screen)
Customer: yes
TS: okay.. lets type in there, all in one word, ipconfig-
Customer: (interrupting) -wait.. how do you spell that?
TS: IPCONFIG, sir..it’s I as in India,P as in Peter,C as in Charlie,O as in Orlando,F as in Frank,I as in India again, andG as in Jesus!

----------------------------------

CSR: would you mind to spell that out for me sir? and kindly use phonetics, thanks
Customer: ok, here you go.. its Davis QuiltD-davida-applev- violeti- indias- smith and for my last name its Q- cucumber
...and before the customer can continue the agent interrupted..
CSR: what was that again sir, Q as in what?
Customer: cucumber…
CSR: Sir cucumber starts with C not with Q.. so is it C as in Cucumber or Q as in Queen…Customer: Ahhhh, ic… Its c as in cucumber…
...see its not always the filipinos who commits mistakes when it comes to english.

----------------------------------

CX: (irate effect)Your company sucks...i'm going to sue your company...(suddenly the cx sstrated to curse the female agent...sorry for this one but it really need to be mention to get the story).....F*CK Y*O....F*CK Y*O. . .
CSR: Sir no please no, please don't f*ck me, it hurts...please don't f*ck me...it really hurts...
(as if you can do that via phone)

----------------------------------

CCR: Okay well I have changed the information on your account as you have requested. Is there anything else I can do for you today sir?
CX: No thats all. Thanks.
CCR: Ok sir, thank you for calling so much!

========================================

CX: Please hold on, I'm looking through my statement.
CCR: Yes ma'am, I'm just here.(CCR heard a bird in the background)
CCR: Oh you have a pet bird ma'am?
CX: Yes I do! How did you know?
CCR: I can hear the tweet-tweet!

========================================

ME: O mam can i put you on hold for about 2 months?I have to talk with my supervisor with this.
TL: ulupong mamamatay na ang customer sa kaiintay sayo (katabi ko lang kasi sya)
ME: Sorry mam, what i mean is put you on hold for 2 mins.
Nasabi ko kasi dahil may offer samin na two months free for 2nd line of service.

===================================================

Agent: Tenk U por coling blah blah... how me I helf U? (Tigas ng english )
Caller ( a Filipino in the US by chance ): Halo, mistir ken I pind out the retes blah blah blah...

The conversation goes on... while both parties are slowly feeling and discovering each side was a filipino due to heavy accent but the agent doesn't say he's Filipino. The agent is not allowed to disclose his identity and location. Finally, the caller got tired of talking in english...and he said "Ay ke herap naman mag-inglis!" Mag-tagalog na lang tayo! Sige na! Pilipino ka noh!?! Pilipino ka noh!?!
Agent: NO! ( said empathically )
Caller: Pilipino ka e! Naintindihan mo ako e!

AY BUKING! At dineny pa nya pinoy sya! HARHARHARHAR!

===================================================

Cx: "So, how does your flowers arrive?"
Agent: "They are shipped already arranged and wrapped in a gift box, and they get to you in bad form (she was meaning to say "bud")."
Cx: "What? I'll never order from your company. How come you let them get to your customers in bad form?"
Agent: "Oh, I'm so sorry, mhiiim. I meant to say "bad", that's B-U-D."
Cx: "Oh, you mean bud?"

Wakanga, sale pa rin 'tong call na 'to.

===================================================

On another call and another agent, a customer was being "barat" and was trying to choose a cheaper bouquet.
Agent: "Really now, mhiiim, I certainly would suggest that you instead send the lavender roses because it is far more better..."Hehehehe...
Talk about redundancy.

===================================================

Agent: ohh hi there, May i Speak with Mr. or Mrs. Smith?
Cus: Yeah..this is Mrs. SMith..Who's Calling?Agent: My name is Krizzy and im calling on behalf of blah baah blah...How are you today?
Cus: i feel terrible, im on my way to the hospital coz' My Husband needs to undergo serious operation tonight for his cancer..
Agent: OH THAT's GREAT to hear!!!(ayy deadma sya di ba,,wala na empathy o sympathy) well, the reason for my call is..oh my god Mrs. Smith, I forgot to say, I apologize to hear about your husband...
(bigla na lang nya na realized na kailangan pala nyang mag sympathize at emphatize sa customer)

===================================================

trying to spell out the name of the customer
CSR: is that S.A.S.E or S.A.F.E ?
Customer: YES
CSR: Ha?

===================================================

Tech Support: "OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?"
Customer: "Wow! How can you see my screen from there?"

===================================================

cust: I want to talk to a manager!
rep: Well I happen to be a manager.
cust: If you're a manager then why are you taking calls?
rep: I'm the manager of this workstation, sir.

===================================================

cust: I want to talk to your supervisor!rep: I'm sorry she's not around.
cust: Give me the name of your supervisor!
rep: I'm sorry I can't give you her name. (we weren't allowed to give names of our TLs as well).

*after around five minutes of arguing and asking for a supervisor's name, the rep, tired, relents*

rep: okay sir, I'll give you my supervisor's name.
cust: what is it?
rep: her first name is Mary and her last name is Walter
cust: Aha! Mary Walter it is! I'll call back and look for Mary Walter! (unknown to the customer, Mary Walter is a Filipina actress who is very much DEAD!)

===================================================

Cust: Hello, are you still there?
Agent: (taranta) Yes Sir, I'm still there!

===================================================

customer(trainer): okei my acct number is 1234567890
agent: im sorry i was not able to get the last four(so the customer repeats it again)
agent: thank you for that can i have your concern?
customer: i have lost my card so you need to replace it immediately
agent: im so sorry to hear that.. let me help you...
customer: okay you can stop saying sorry okei? im in a bad mood already
agent: yes no problem.. im sorry again for that.

===================================================

ONSITE TECH: the customer is not with me right now, but i called in his behalf for a system exchange.
ME: oh okay... would you know if he opened the chassis?
ONSTE TECH: i don't think so... but uh, yeah.. i don't hink he even used it yet. it just came in and it's not working and stuff, y'know?
ME: alright.. so you mean that the system is virtually virginal..uhh. ummm.. i mean, it's still untouched?!!

Predictable Goodness

started with the week fine. not really, cause i wasnt able to have enough sleep but guess what, i was able to work properly and was able to have a good result from last week. I also had a good time with a good and moderate mode for this walk. So since everything is working good and fine the way it should be, i guess this is a predictable week. i wish it'll stay this way.

A Day of Not so Good

im still counting the days till i will have my next rest days. I think the week start for me was not that good, but im still hoping that it could or would get better. I just had some awesome unfortunate luck today like not taking a sleep and having a busy shift. my shift gets busier and busier which i think i should take advantage because of the low scores that i've got. even with the game im playing with is not so good, i got scolded for how many times and i dont know. it just makes my day go erry and i hate days such as like this. but later i know i would get a better sleep so i have to make myself comfortable and very satisfied with my rest later. err, hope everything could still get fine within this week. please, please, please.

Yesterday Jinx

Yesterday was not a good day for me. it started off sleeping not so comfortable, exhausted the whole day. Our supposed to be movie day was canceled because of some people irresponsibility to come on time that they are expected to. Excuses could have been accepted, but not tolerable. I came to my shift with like a heavy thing on my head and grooving out wanting to sleep but i cant to. I was thinking to have at least a not so busy shift, but guess what, it was busy the whole shift. Super busy and my breaks cant even help to soothen me up. The baddest thing is when i've got the unwanting zero score in one of my achievables. It shocked my whole day yesterday knowing that i'm starting to bring my whole team down. Woah! Yesterday was not really my day. And i have to make a big difference now. Gotta scram.

Rest and Work

woo.. its my off, and this is one of the best days of my week in my working life. I can enjoy to do things which i cant do during work days such as playing too late and not sleeping. I am really, really in love with my work, with my team, with my friends and with myself of course. I think i have everything in pace right now, and i can see the clear track that i should have been running with the long time. But i gotta keep on running on so that i could have everything right now. Just dont lose turn Kim so you wont lose your way. XD

Fun Bloopers

Telesales agent getting the customer's credit card info:
Agent: Can I have your expiration date, sir?
Customer: My what?!!
------------ --------- --------- --------- --------- ------
Telesales agent giving promo spiels:
Agent: You called at the right time, ma'am. We have a lot of freebies to give away, such as free installation, free equipment, and free DVD player. That's a great offer, di ba?
Customer: huh?!
------------ --------- --------- --------- --------- -
Agent verifying info from the customer:
Agent: Is that a P for Ping-Pong?
Customer: No, it's B.
Agent: Oh, B, like Bing-Bong...
------------ --------- --------- --------- --------- -------
Customer trying to return a defective product:
Customer: I need to return this defective sauna belt that you delivered yesterday.
Agent: For that concern, you can call our customer service at www.picustomerservi ce.com.
Customer: Call where??!!
------------ --------- --------- --------- --------
Agent answering a call:
Agent: Thank you for calling Dish Network Department, my name is Vince..... (sees that the number called by customer is for a different client-- a DirecTV dealer).
Customer: So, I called the wrong number then?
Agent: Let me transfer you to DirecTV please dont go.... (puts the customer on hold, and then)... Thank you for calling DirecTV Department, my name is Vince...
------------ --------- --------- --------- --------- ------
Agent wrapping up the sale:
Agent: Our INSTALLATORS will contact you within the next 24 hours to verify your installation schedules...
Customer: Uhm.... say what, now. Who's gonna call me?
Agent: The INSTALLATORS, sir.
------------ --------- --------- --------- --------- --------- --
Agent getting coupon code from customer:
Agent: Can I ask for the coupon code? It's a bunch of letters.
Customers: Like ABCs?
Agent: Yes.
Customer: Ok. ABCDEFG....
------------ --------- --------- --------- --------- ------
Agent giving the customer service web address:
Agent: It's P- as in Papa, I- as in India , C- as in costume, U- as in you, S- as in Sam, T- as in Tango, O.... Oscar...V- for Voy...
------------ --------- --------- --------- --------- --------- ----
Agent wrapping up the sale, trying to give the account info to customer:
Agent: I will now be giving you your account number and order confirmation number, do you have a PEN and BALLPEN with you?
------------ --------- --------- --------- --------- --------- ----
Agent trying to create urgency over the available promotion:
Agent: Are you sure you don't want to take advantage of me?
Customer: Say, what?
------------ --------- --------- --------- --------- --------- ----
Agent trying to upsell a warranty:
Agent: Here's an example: In California , a plane crashed into a customer's house, their dish was replaced, no questions asked!
------------ --------- --------- --------- --------- ------
Agent trying to upsell a TiVo to customer:
Agent: With a TiVo, you can do this and that, and you know, pretty much anything under the sun. Isn't that a great offer?
Customer: What?
------------ --------- --------- --------- --------- --------- --
Agent was asking the customer about the cost of his cable service:
Agent: How much are you paying with your current provider?
Customer: Well, I'm only paying $25.00 (--which is way cheaper than what the agent was offering)
Agent: (Surprised) Shet, magkano??!!
------------ --------- --------- --------- --------- ---
Agent getting customer's address:
Agent: Can I have your address, please?
Customer: It's twenyfurfif- ysavan newyaorkgh road ( 2457 New York Road )
Agent: Can you repeat that ulit?
------------ --------- --------- --------- --------- ---------
Agent asking the customer to be put on hold:
Tech Agent: Sir, Can I hold you for just a minute?
Customer: Sure, baby, go ahead!
------------ --------- --------- --------- --------- -------
Agent verifying correct spelling:
Agent: Is that a B as in boy, or a B as in Bravo?
Customer: ...uhmmm... how about B as in Boy?
------------ --------- --------- --------- --------- --------- --
Technical Agent giving customer support:
Agent: Is the ethernet cord connected?
Cust: Tha Hwhut??? (with Alabama accent)
Agent: Yung yellow cord kung nakakabit ba!
------------ --------- --------- --------- --------- --------- --
Technical Agent: To help you out with your concern, ma'am, let me just pull out my tool here, ok? (referring to a computer program used in call centers to address the customer's concerns)
Customer: Pull out your what now?
------------ --------- --------- --------- --------- ----
Tech Support: Okay, Bob, just type P on your keyboard?
Customer: What? Could you repeat that?
Tech Support: 'P' on your keyboard, Bob.
Customer: No way. I'm not going to do that.
------------ --------- --------- --------- --------- ------
Agent: Sir, that is C for Cubao, Q for Quiapo.....
Customer: What is that?! I dont understand. I don't want to talk to you.
Agent: Who do you want to talk to?
Customer: I want to talk to the highest person.
Agent: My supervisor is not available as of the moment sir.
Customer: I said, I want to talk to the highest person.
Agent: Ok, you want to talk to the highest person?
Customer: Yes!
Agent: Do you want to talk to God?
Customer: what the f***! I'd rather talk to you.
------------ --------- --------- --------- --------- --------- ---
Irate Customer: F***k you!
Tech Support: Sir, we're not allowed to say "F***k you!" here...
------------ --------- --------- --------- --------- --------- -------
Agent: It's C as in CAT.
Customer: what?
Agent: C as in CAT. C-A-T as in meow meow...
------------ --------- --------- --------- --------- --------- --
Agent: Thank you for calling us, this is Candy, how may I help you?
Customer: What did you say your name was... Mandy?
Agent: No, sir, it's Candy.
Customer: Sorry, i can't hear ya... didja say Mandy?
Agent: It's Candy sir... Candy... as in Storck!
------------ --------- --------- --------- --------- --------- --
Agent: Alright, let me verify that... Was that a "G" as in golf?
Customer (with a different accent): NO! That was a "G" as! in GEBRA! (z as in zebra)
Agent: Oh, Gebra! like the one in the Goo?!
------------ --------- --------- --------- --------- -----
Agent: Yeah, sir....hello sir... are you there?
Customer: Yes, sorry. I'm still there.
------------ --------- --------- --------- --------- -
Agent: Ok, sir... do u have a PEN and a PENCIL ready?
Customer: What?!!
Agent: Oh, Im sorry, sir... i mean, do u have a PEN and a BALLPEN ready?
------------ --------- --------- --------- --------- --
Agent: I'd like to speak with Billy Thompson please?
Contact: He's not in. Would you like to leave a message in his voicemail?
Agent: Sure, SIGE..
------------ --------- -----
Tech support: We're going to perform a check disk to see if your hard drive has errors in it. Please type in C-H-K-D-S-K.
Customer: What is that again?
Tech Support: C-H-K-D-S-K. .. that is... C as in Charlie... H as in Harley... K as in Karly.. D as in Darley... S as in Sarley... and K as in Karly... got it?

Unwanted

I woke up late and had even this feeling of not wanting to go anywhere but stay and be with my bed to sleep. I used to have this feeling before when i was working in my previous company because of the hectic and frantic schedule that we have. But with the new company, i still dont know why. Probably its because of the schedule that i am not comfortable with. Well i am adjusting with my schedule, probably. But im not really comfortable with it cause when i sleep, i can already see the sun rising up and people passing by to do something and stuffs that they need to do. And if i were a vampire, probably i already burned. Nyahaha. Oh well, i wish we could have our old schedule back. I miss walking early morning going to my home and brushing my teeth and its still dark and no one is passing by around my house. Well, i just have to pass by with this schedule and make sure i work out with this.

A Greetings

omg. i am still awake. Yes, certainly i am still awake. But im actually going to sleep now. just roaming around to musics i wanted to hear before sleeping. And knowing that i will have my early shift later on. Woo. I miss my team and work as well. Good day to all.

Kudos

just finished something that i don't do much. This is the result of my boredom. Haha! Kudos to me.

Retorical Boredom

checking on my clock, its 10:38. Sleepy? Not actually. Bored? Very much. Its just one of the evenings again when i don't know what to do and i don't even feel like doing nothing. I keep on yawning but the feeling of wanting to sleep wont show up. I wanted to listen to music. Genre, undecided. Err, i just cant find things to do here. Poke me up please.

Stubborn

i just hate the feeling that there are a lot of people who tries to over power other people because of what they have. Its like they are trying to bring back the old civilization where a king or a queen existed and would rule over the empire and when you have a cruel and boastful leader, good luck to you. I know this job is a remorse in terms of stress but what can make this job more remorseful is for those coldblooded dumb people who thinks they are great when in fact they know nothing and doesn't even know anything at all. I'm ranting on those people who think they are great because of their money but doesn't even have a brain to move on. People can love you for your money but trust me, your nothing when your money is gone. Such pathetic people exist in the world causing havoc on the achievement of peace that we should have. Damn them.

Regrets and Regression

I never thought that i would think of regretting the day that i've been with my old company for a couple of months. Cause i was thinking that if i did had applied for the company that i've been with today, i could have had a better position. I just envy other people whom i know im better with wearing a good outfit, staying in the supervisors deck, roaming around and checking all the agents available and stuffs like that. Im envious in some ways but i dont know. I should hate myself why have i thought of this. I did have a good stay in my previous company knowing that i did have a lot of friends and company that i really did have fun with. And a plus factor that i do know networking and stuffs making me a competitive one. Well i think just have to work my way up and be known. Go for GOLD! It just reminded me of our supervisors motto, "WILL AND SKILL IS THE KEY".

GY forever

Im starting to love my shift and im being in love with it more on more. Lol, so exaggerated but i really love my shift. The calmness of people, the availability of all the supervisor heads, the excited people on the floor during that shift and even the program contests that are made during that shift. It might be an eerie shift to work with but its worth it. Not including the additional pay we get from it. I just love you GY!